Privacy policy

At FurryParcel, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit furryparcel.store, place an order, contact us, or otherwise use our services.

1. Data Controller

For the purposes of applicable data protection laws, the data controller is:

Legal Name: Umut Oztosun
Store Name: FurryParcel
Website: furryparcel.store
Address: Turkali/Besiktas/Istanbul, Türkiye
Email: support@furryparcel.store

2. Information We Collect

Depending on how you use our website, we may collect information including:

  • Name and surname
  • Email address
  • Billing address
  • Shipping address
  • Order information
  • Products purchased or viewed
  • Payment transaction information
  • IP address
  • Browser and device information
  • Website usage information
  • Cookie information
  • Communications with customer support

Full payment card information is generally processed directly by our payment providers and is not stored by FurryParcel.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Provide order and tracking updates
  • Process returns and refunds
  • Respond to customer service requests
  • Prevent fraud and unauthorized transactions
  • Maintain and improve our website
  • Analyze website performance
  • Comply with accounting, legal, and regulatory obligations
  • Send marketing communications where permitted by law or where you have provided appropriate consent

4. Legal Basis for Processing

Depending on the circumstances, we may process personal data because:

  • Processing is necessary to perform a contract with you
  • Processing is necessary to comply with a legal obligation
  • Processing is necessary for legitimate interests permitted by law
  • You have provided consent
  • Another lawful basis under applicable data protection legislation applies

Under Türkiye's KVKK framework, data subjects must be informed about the identity of the data controller, processing purposes, recipients, collection method and legal basis, and their applicable rights. KVKK

5. How We Share Information

We may disclose necessary personal information to service providers that assist us with operating the store, including:

  • Shopify
  • Payment processors
  • Shipping and logistics providers
  • Product suppliers
  • Fulfillment partners
  • Order management and automation providers
  • Analytics providers
  • Website infrastructure providers
  • Customer service providers
  • Government or regulatory authorities where legally required

We only share information to the extent reasonably necessary for the relevant service or legal obligation.

6. Suppliers and Fulfillment Partners

FurryParcel works with third-party suppliers and fulfillment partners.

When necessary to fulfill your order, information such as your:

  • Name
  • Shipping address
  • Order details
  • Contact information where required for delivery

may be shared with the supplier, warehouse, or shipping provider responsible for your order.

7. International Data Transfers

Some of our suppliers, technology providers, payment providers, and fulfillment partners may operate outside Türkiye or outside your country of residence.

Where personal information is transferred internationally, we aim to handle such transfers in accordance with applicable data protection requirements.

8. Cookies

Our website may use cookies and similar technologies to:

  • Operate essential website functions
  • Maintain your shopping cart
  • Remember preferences
  • Analyze traffic
  • Improve website performance
  • Prevent fraud
  • Measure marketing performance
  • Provide advertising where legally permitted

Where required, you may be given the option to manage your cookie preferences.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Completing orders
  • Customer service
  • Returns and refunds
  • Accounting
  • Legal compliance
  • Fraud prevention
  • Resolving disputes

Retention periods may vary depending on the type of information and applicable law.

10. Your Privacy Rights

Depending on applicable law, you may have rights including the right to:

  • Learn whether your personal data is being processed
  • Request information about processing
  • Request correction of inaccurate or incomplete data
  • Request deletion where legally permitted
  • Learn to whom personal information has been transferred
  • Object to certain processing
  • Withdraw consent where processing depends on consent
  • Exercise other rights available under applicable data protection law

Requests may be sent to:

support@furryparcel.store

We may request reasonable information to verify your identity before processing your request.

11. Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Children's Privacy

Our store is intended for customers who are legally able to enter into online purchase agreements.

We do not knowingly collect personal data from children where such collection would be prohibited by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page with an updated revision date.

14. Contact

For privacy-related questions or requests:

FurryParcel
Umut Oztosun
Turkali/Besiktas/Istanbul, Türkiye
support@furryparcel.store