Shipping Policy
Shipping
FurryParcel works with multiple suppliers and fulfillment partners to provide pet products to customers in supported destinations.
Order Processing
Orders are normally forwarded for fulfillment after payment is successfully confirmed.
Processing time may vary depending on the product and fulfillment partner.
Estimated Delivery Time
For many products and destinations, estimated delivery is approximately:
5–15 business days
Actual delivery time may vary depending on:
- Destination
- Product availability
- Supplier location
- Carrier
- Customs processing
- Public holidays
- Seasonal demand
Where available, the delivery estimate displayed during checkout should be considered the most relevant estimate for your order.
Tracking
Where tracking is available, tracking information will be provided after the shipment has been processed.
Tracking information may require several days to begin displaying updates after dispatch.
Separate Shipments
If your order contains several products, they may be shipped from different suppliers or fulfillment locations.
Therefore:
- Items may arrive separately
- Items may have different tracking numbers
- Delivery dates may differ
Shipping Charges
Applicable shipping charges, if any, are displayed during checkout before you complete your order.
Customs and Import Charges
International orders may be subject to:
- Customs duties
- Import taxes
- Local government charges
Where these amounts are not collected at checkout, they may be charged in accordance with the laws of the destination country.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address.
If you notice an error after ordering, contact us immediately at:
We cannot guarantee that an address can be changed after an order has entered fulfillment.
Returns
14-Day Withdrawal Period
Where Turkish statutory consumer rights apply, eligible consumers generally have 14 days from delivery to notify us that they wish to withdraw from the purchase without providing a reason. Ticaret Bakanlığı
To begin a return, contact:
Please include your order number and the item you wish to return.
Do Not Return Products Without Instructions
Please do not send products back to the address printed on the original shipping package unless our support team specifically instructs you to do so.
Because FurryParcel uses multiple suppliers and fulfillment locations, the correct return destination may vary.
Product Condition
Returned goods should include the components and accessories originally supplied with the product where required by applicable law.
Nothing in this policy limits the customer's right to inspect a product to the extent permitted by consumer law.
Damaged, Defective, or Incorrect Orders
If an item arrives:
- Damaged
- Defective
- Incorrect
- Missing components
contact us at:
Please include:
- Order number
- Description of the problem
- Clear photographs where relevant
Refunds
Once a refund is approved, it will normally be issued to the original payment method.
Processing time after the refund has been submitted may depend on your bank or payment provider.
Return Shipping Costs
Return shipping responsibility depends on:
- The reason for the return
- Applicable consumer law
- The return method provided by FurryParcel
Mandatory consumer protections will always apply.
Non-Returnable Products
Certain products may be exempt from statutory withdrawal rights where permitted by law, including certain:
- Personalized products
- Made-to-order products
- Perishable goods
- Opened sealed hygiene-sensitive products
- Immediately delivered digital content
Any legal exception will be applied only where permitted by applicable law.
Contact for Returns
Email: support@furryparcel.store