Terms and Conditions
Welcome to FurryParcel.
These Terms and Conditions ("Terms") govern your use of furryparcel.store and any purchases made through our website.
By accessing our website or placing an order, you agree to these Terms.
1. Seller Information
Legal Name: Umut Oztosun
Store Name: FurryParcel
Website: furryparcel.store
Address: Turkali/Besiktas/Istanbul, Türkiye
Email: support@furryparcel.store
2. About FurryParcel
FurryParcel is an online retail store offering pet products, accessories, pet-related apparel, gifts, and other products.
We may work with third-party suppliers, manufacturers, warehouses, and fulfillment partners to process and deliver orders.
As a result, products may be shipped directly from third-party fulfillment locations.
3. Eligibility
By using this website or placing an order, you confirm that you are legally capable of entering into a binding purchase agreement under the laws applicable to you.
If you are using the website on behalf of a company or another legal entity, you confirm that you have authority to act on its behalf.
4. Product Information
We aim to provide accurate product:
- Descriptions
- Images
- Dimensions
- Colors
- Materials
- Features
- Prices
- Availability
However, minor differences may occur due to:
- Screen settings
- Lighting
- Manufacturing variations
- Supplier updates
- Product batches
Product images are intended to represent the product as accurately as reasonably possible.
5. Product Availability
All products are subject to availability.
A product being displayed on our website does not guarantee that it will remain available.
We may:
- Update inventory
- Remove products
- Change available variants
- Discontinue products
- Cancel an unavailable item
If we cannot fulfill a paid order, we will provide the appropriate refund in accordance with applicable law.
6. Prices
Product prices are displayed on the website in the applicable store currency.
Prices may change at any time before an order is completed.
The price confirmed during checkout will normally be the price applicable to your order.
Where applicable, checkout may also display:
- Shipping charges
- Taxes
- Discounts
- Other applicable charges
7. Pricing Errors
Although we aim to keep pricing accurate, technical or supplier-related errors may occasionally occur.
If an obvious pricing error affects an order, we may contact you before fulfillment.
If the order cannot lawfully or reasonably be fulfilled at the incorrect price, the order may be cancelled and any amount already paid will be refunded.
Mandatory consumer rights remain unaffected.
8. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- Payment failure
- Suspected fraud
- Incorrect customer information
- Product unavailability
- Delivery restrictions
- Obvious pricing errors
- Legal or regulatory restrictions
We may contact you if additional information is required.
9. Payment
Available payment methods are displayed during checkout.
Payment must be successfully authorized before an order can normally proceed to fulfillment.
Payments may be processed by third-party payment service providers.
FurryParcel does not normally receive or store your complete payment card details.
10. Shipping and Delivery
Shipping availability, charges, and estimated delivery times are shown where applicable during checkout.
For many destinations, estimated delivery may be approximately:
5–15 business days
However, delivery times may vary because of:
- Destination country
- Fulfillment location
- Product availability
- Carrier delays
- Customs processing
- Public holidays
- Weather
- Seasonal demand
- Events outside our reasonable control
Estimated delivery times are not guaranteed unless explicitly stated otherwise.
For full details, please review our Shipping & Returns Policy.
11. Multiple Shipments
Products in the same order may be fulfilled by different suppliers or fulfillment locations.
This means that:
- Items may arrive separately
- Different tracking numbers may be provided
- Packages may arrive on different dates
This does not necessarily mean that part of your order is missing.
12. Customs, Duties and Import Taxes
International orders may be subject to customs duties, taxes, fees, or other government charges.
Where such charges are not collected during checkout, additional amounts may be payable according to the laws of the destination country.
Any obligations concerning these charges will be handled in accordance with applicable law and the terms disclosed during checkout.
13. Customer Responsibilities
You are responsible for providing accurate information when placing an order, including:
- Name
- Email address
- Shipping address
- Billing information
- Product variant
- Size
- Color
- Quantity
If you discover an error, contact:
as soon as possible.
We cannot guarantee that order information can be changed after fulfillment has begun.
14. Returns and Right of Withdrawal
Where applicable consumer law provides a statutory right of withdrawal, customers may exercise that right according to the applicable rules.
For consumers protected by Turkish distance-sales legislation, a 14-day statutory withdrawal right generally applies to eligible distance purchases.
For full conditions, exclusions, and return instructions, please review:
- Distance Sales Agreement
- Shipping & Returns Policy
Mandatory consumer rights are not limited by these Terms.
15. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Incomplete
- Materially different from your order
please contact:
Provide your order number and supporting photographs where reasonably necessary.
We will review the issue and provide an appropriate remedy as required by applicable law.
16. Return Addresses
Do not return an item to the address displayed on the shipping package unless FurryParcel specifically instructs you to do so.
Because orders may be fulfilled from multiple locations, the correct return address may be different from the original shipping address.
Contact support@furryparcel.store before returning a product.
17. Intellectual Property
Unless otherwise stated, content created for the FurryParcel website, including:
- Website text
- Branding
- Store design
- Graphics
- Logos owned by FurryParcel
- Original promotional material
may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected FurryParcel content without authorization.
Third-party trademarks, product names, and logos remain the property of their respective owners.
18. Acceptable Use
You must not use our website to:
- Engage in fraudulent activity
- Attempt unauthorized access
- Introduce malicious software
- Interfere with website security
- Scrape or exploit the service unlawfully
- Impersonate another person
- Violate applicable law
- Infringe intellectual property rights
We may restrict access where reasonably necessary to protect the website, customers, or our business.
19. Third-Party Services
Our website may use or link to third-party services, including:
- Shopify
- Payment processors
- Shipping providers
- Analytics providers
- Fulfillment providers
- Suppliers
We are not responsible for independent websites or services that we do not control, except to the extent responsibility cannot legally be excluded.
20. Website Availability
We aim to keep furryparcel.store accessible and functional.
However, we do not guarantee uninterrupted availability.
Access may temporarily be limited because of:
- Maintenance
- Technical problems
- Platform outages
- Security issues
- Events outside our control
21. Limitation of Liability
To the maximum extent permitted by applicable law, FurryParcel will not be liable for indirect or consequential losses arising solely from use of the website.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
In particular, nothing in these Terms limits mandatory consumer protection rights.
22. Privacy
Your use of furryparcel.store is also subject to our Privacy Policy.
The Privacy Policy explains how personal information may be collected, used, stored, and shared.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our services
- Our business operations
- Technology
- Applicable law
- Regulatory requirements
The latest version will be published on this page.
Changes will not retroactively remove mandatory rights that already apply to completed purchases.
24. Governing Law
These Terms are governed by the laws of Türkiye, subject to any mandatory consumer protection laws that apply to the customer based on their place of residence or purchase.
Nothing in this clause removes rights that cannot legally be waived.
25. Dispute Resolution
If you experience a problem with an order or our services, please contact us first at:
We will attempt to resolve the issue directly.
Customers may also have the right to apply to competent consumer authorities, courts, arbitration bodies, or other dispute-resolution mechanisms available under applicable law.
26. Entire Agreement
These Terms should be read together with our:
- Privacy Policy
- Shipping & Returns Policy
- Distance Sales Agreement
- Any pre-contract information presented during checkout
If a provision conflicts with mandatory consumer law, the mandatory legal provision will take precedence.
27. Contact Us
For questions regarding these Terms:
FurryParcel
Umut Oztosun
Turkali/Besiktas/Istanbul, Türkiye
support@furryparcel.store